We've all heard it before, "Don't open an e-mail from someone you don't know," or "Never click on a link or open an e-mail that asks you to login to your bank or other online account." Well, today I was
almost suckered! Surprisingly, with all of the phishing warnings out there, thieves continue to use the same old techniques to try to trick more victims into handing over their important usernames and passwords or other sensitive information. That must mean that it continues to work!
I saw an e-mail in my Inbox from PayPal that said a payment had been sent to So-And-So for $475 for a new Nokia cell phone. What!? I was upset that perhaps someone had fraudulently used my account! By the time I had instinctively opened the e-mail, I realized the mistake I was making. Oops! That's right!
Just opening the e-mail is enough to infect your machine in some cases. You see, behind that pretty e-mail message, there is code. The code tells your e-mail program (or web browser) how to display the text, images, etc. on the page. In some e-mail messages the code can send a message back to the author confirming your e-mail address (leading to more spam), or possibly install a virus or exploit another vulnerability on your computer. Note that viewing messages in the "Preview Pane" or "Reading Pane" in some e-mail programs is the same as opening the e-mail messages themselves. I recommend disabling this feature. Since this e-mail was suspect, I should have right-clicked on it to view the message source. Luckily, this e-mail did not contain any malicious code embedded in the e-mail nor did it attempt to "phone home" or install anything. But it did contain something equally disturbing.
The whole purpose of this fraudulent e-mail was to get me to click on the link in the e-mail to "Dispute Transaction" and then enter my PayPal username and password. Examining the message source code I found that behind that "Dispute Transaction" link was some code linking to another site in Germany. Gotcha! The e-mail linked to a fraudulent site that appears to be the actual PayPal site, but was actually stealing my PayPal login credentials. There were a bunch of other things about the e-mail that didn't add up, such as the non-existent shipping address that appeared in the e-mail.
"What should I do?" Remember to
never click on a link in an e-mail. It's too easy for someone to mask the actual link so that it appears that you are clicking on something legitimate, but actually linking to a malicious site. If you suspect that someone may have used your PayPal (or other account), open your web browser (Internet Explorer or
Firefox), and go directly to the site by typing in www.paypal.com in the browser's address bar. It is wise to
not open any suspicious e-mail. With the barrage of messages we receive daily, it's difficult to distinguish the real e-mail from the junk. Use caution when opening all e-mail and remember that simply opening an e-mail message in certain instances is enough to do damage. And as always,
do not open any suspicious e-mail attachments. We've all heard this advice before in regards to keeping safe online. This is just a reminder.
Labels: Consumer Advocacy, Security
2 Comments:
I suppose that's true, but in the same breath, he's essentially pointed out why the attack against SSL *doesn't* work: the user is signalled that the connection is insecure (by various means: a missing padlock icon, a lack of https in the URL, a non-green address bar in IE8). What he's highlighting is a lack of user-education; users don't understand https in general.
I don't think this is a fundamental failure of browsers, but it is something that browsers need to do a better job of: alerting users that their connection is insecure. It's difficult to strike a balance between notifying users on the one hand and annoying users on the other (as witnessed by the annoyance of UAC in Windows Vista). How do you unobtrusively alert users when they're about to do something dangerous?
By
Anonymous, at Wed Oct 14, 06:56:00 PM MDT
Very good point. Indeed there is a great need to educate users on what to watch out for. I think at one point Moxie even mentions injecting a "padlock" favicon.ico to further trick the user into thinking that they're on a secure connection. Most users I know would probably fall for that.
By
Brian, at Wed Oct 14, 08:27:00 PM MDT
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